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Job Relations Training (JR) teaches supervisors how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. The course emphasizes that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising.

It also teaches supervisors to handle problems that do arise by gathering and weighing facts before taking action, and then to check results to evaluate whether the action helped production.

The course is structured in five two-hour sessions in five consecutive days for 8 - 10 participants, all supervisors (team, cell, group leaders etc.). In the first session of each course, the trainer presents a real-world problem that everyone can easily relate to and shows the poor ways in which these problems are usually handled in the workplace.

The TWI “4-Step Method,” is introduced to show how supervisors can handle such problems more effectively to gain better results.

The first two sessions focus on learning the methods. The remaining course time is given to participant presentation of actual and current problems participants handle by applying the TWI 4-Step Method. Unlike any other training, the TWI “learn by doing” methodology requires participants to put what they learned in class immediately to use in the workplace.